Jira Service Management

{"xsrfToken":"41a8b1fc8ee2a0f9a5d23d85dac12bebe05a6c4d_lout","branding":{"id":"5","key":"tcsm","name":"QV Systems Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c76a6","headerLinkHoverBGColor":"#0c76a6","headerBadgeColor":"#0c76a6"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the QV Systems Support Hub!","sharedPortalName":"QV Systems Support Hub","userInitialAnnouncementHeader":"Useful Links","userInitialAnnouncementMessageWiki":"<a href=\"https://status.quotevineapp.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Service Status </a> | <a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/90210305/QV+Systems+Bug+Fix+Policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Bug Fix Policy </a> | <a href=\"https://qvsystems-new.release.page/Product\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Features & Improvements Release Notes </a>\nIf you'd like to find an answer yourself, please view our <a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">comprehensive documentation!</a>","translations":{"en-US":{"localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the QV Systems Support Hub!","sharedPortalName":"QV Systems Support Hub","announcementHeader":"Useful Links","announcementMessage":" [Service Status | https://status.quotevineapp.com/] | [Bug Fix Policy | https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/90210305/QV+Systems+Bug+Fix+Policy] | [Features & Improvements Release Notes | https://qvsystems-new.release.page/Product]\n\nIf you'd like to find an answer yourself, please view our [comprehensive documentation!| https://qvsystems.atlassian.net/wiki/spaces/QEKB/overview]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#008cc6","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4315f3ee-bf34-4569-bac6-be2872f7aaa9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTU3MWFiNy1jZDE5LTQ5MmItOTY3ZS1lODBiMDYyNzY5YTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzMTVmM2VlLWJmMzQtNDU2OS1iYWM2LWJlMjg3MmY3YWFhOSI6WyJyZWFkIl19LCJleHAiOjE3NDc5MzMyNTMsIm5iZiI6MTc0NzkzMjY1M30.nE_cK13oeHjC8v7Cj2QxFJO_3zMsDIM8XHT0qTj-JXQ&client=f5571ab7-cd19-492b-967e-e80b062769a2&height=300&mode=fit","bannerMediaApiFileId":"4315f3ee-bf34-4569-bac6-be2872f7aaa9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"tcsm","projectId":10038,"serviceDeskId":5,"name":"QV Systems Support","description":"\uD83D\uDC68‍\uD83D\uDCBB Raise a support request about any of our applications.","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"60","name":"I need assistance","descriptionHtml":"","callToAction":"I need assistance","introHtml":"Need help with configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[42],"key":""},{"id":"61","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about user licensing (including increasing or decreasing user licences) or billing.","icon":10536,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[42],"key":""},{"id":"63","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[42],"key":""},{"id":"101","name":"Report System Issues","descriptionHtml":"<a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/90210305/QV+Systems+Bug+Fix+Policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please read our bug fix policy before logging your issue </a>","callToAction":"Report System Issues","introHtml":"Spotted a system issue? Let us know and we will get this fixed!","icon":10545,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[42],"key":""},{"id":"83","name":"Suggest a new feature","descriptionHtml":"<a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/60358982/Logging+an+issue+with+QV+Systems\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click here to correctly impact assess your issue </a>","callToAction":"Suggest a new feature","introHtml":"Is there something we could be doing better? Or do you need a feature to support your processes?","icon":10550,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[42],"key":""},{"id":"103","name":"Change Request","descriptionHtml":"Only use this form if you are instructed to do so by QV Systems","callToAction":"Change Request","introHtml":"QV Systems request for change - Projects","icon":10532,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"109","name":"Customer Feedback","descriptionHtml":"","callToAction":"Customer Feedback","introHtml":"Feedback form","icon":10550,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"64","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":42,"name":"All"}],"orderMapping":{"39":[60,83],"42":[60,101,61,83,63],"41":[101,60],"38":[101,60,83,63,61],"27":[83,60,61,63]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b00fa89-d816-3920-ba5b-53cb65588960","appLinkName":"System Confluence","appLinkUrl":"https://qvsystems.atlassian.net/wiki","spaceKey":"QEKB","spaceName":"QV External Knowledge Base","spaceUrl":"https://qvsystems.atlassian.net/wiki/spaces/QEKB","isServer":false},"labels":[],"projectKey":"TCSM","serviceDeskId":5,"kbLinkDomainURLs":["https://qvsystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCSM","userLanguageHeader":"Notifications","userLanguageMessageWiki":"","defaultLanguageHeader":"Notifications","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTU3MWFiNy1jZDE5LTQ5MmItOTY3ZS1lODBiMDYyNzY5YTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5MzM4NTMsIm5iZiI6MTc0NzkzMjY1M30.wrdysER2IUOHu39Rkw3K6v2Y8yjP0uZs0j_nikKWE7Q","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"f5571ab7-cd19-492b-967e-e80b062769a2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":60,"projectId":10038,"form":{"name":"I need assistance","descriptionHtml":"","callToAction":"I need assistance","intro":"Need help with configuring, or troubleshooting? Select this to request assistance.","instructions":"","icon":10520,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please summarise your request","descriptionHtml":"Please summarise your request","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Product","description":"What product do you need assistance with?","descriptionHtml":"What product do you need assistance with?","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10135","label":"3rd Party Integrations ","selected":false,"children":[]},{"value":"10136","label":"API","selected":false,"children":[]},{"value":"10191","label":"Customer Portal","selected":false,"children":[]},{"value":"10137","label":"Insight (Data Reporting)","selected":false,"children":[]},{"value":"10192","label":"Origination Portal","selected":false,"children":[]},{"value":"10132","label":"QV Accelerate (Quotevineapp)","selected":false,"children":[]},{"value":"10133","label":"QV Apply (Online Proposals)","selected":false,"children":[]},{"value":"10134","label":"QV Pay","selected":false,"children":[]},{"value":"10138","label":"Radia","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide detail regarding your request","descriptionHtml":"Please provide detail regarding your request","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"P1","selected":false,"children":[]},{"value":"2","label":"P2","selected":false,"children":[]},{"value":"3","label":"P3","selected":false,"children":[]},{"value":"4","label":"P4","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10066","fieldConfigId":"10185","label":"ID Information","description":"Do you have an example record that can be used to assist you?","descriptionHtml":"Do you have an example record that can be used to assist you?","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/60","calendarParams":{"firstDay":1,"date":"2025-05-22T17:50:53+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b00fa89-d816-3920-ba5b-53cb65588960","appLinkName":"System Confluence","appLinkUrl":"https://qvsystems.atlassian.net/wiki","spaceKey":"QEKB","spaceName":"QV External Knowledge Base","spaceUrl":"https://qvsystems.atlassian.net/wiki/spaces/QEKB","isServer":false},"labels":[],"projectKey":"TCSM","serviceDeskId":5,"kbLinkDomainURLs":["https://qvsystems.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTU3MWFiNy1jZDE5LTQ5MmItOTY3ZS1lODBiMDYyNzY5YTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5MzM4NTMsIm5iZiI6MTc0NzkzMjY1M30.wrdysER2IUOHu39Rkw3K6v2Y8yjP0uZs0j_nikKWE7Q","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"f5571ab7-cd19-492b-967e-e80b062769a2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fqvsystems.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmYjI2NzZjMGIwNTZlYTYyODQ2ZmUxNTg4MjZlZjAxMzk4Mjg2ZDFkOTc4MmZkNWY0MzczODUzOGI1YzNkMWE1IiwiaXNzIjoiODBmMDMzYmYtZWQxZi0zOTg1LTg0YzctMTMxMTFmMDUyYzIxIiwiY29udGV4dCI6e30sImV4cCI6MTc0NzkzMzU1MywiaWF0IjoxNzQ3OTMyNjUzfQ._hX1CDY-PAmeQIoBj1gCeFxEnPJRi5ZDL19VYisQWaI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjgwZjAzM2JmLWVkMWYtMzk4NS04NGM3LTEzMTExZjA1MmMyMSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9xdnN5c3RlbXMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcXZzeXN0ZW1zLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRDU00iLCJpZCI6IjEwMDM4In19fSwiZXhwIjoxNzQ3OTMzNTUzLCJpYXQiOjE3NDc5MzI2NTN9.Fju4EoxwMWE_9q3SHw9OLUHQ0TvSNlWbiuYidXCGAz0\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://qvsystems.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://qvsystems.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TCSM\\\",\\\"id\\\":\\\"10038\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TCSM\\\",\\\"project.id\\\":\\\"10038\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"60\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://qvsystems.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}