Jira Service Management

{"xsrfToken":"a974c8535b1b898d6e7b6c98c72a0f91f7994695_lout","branding":{"id":"5","key":"tcsm","name":"QV Systems Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c76a6","headerLinkHoverBGColor":"#0c76a6","headerBadgeColor":"#0c76a6"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the QV Systems Support Hub!","sharedPortalName":"QV Systems Support Hub","userInitialAnnouncementHeader":"Useful Links","userInitialAnnouncementMessageWiki":"<a href=\"https://status.quotevineapp.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Service Status </a> | <a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/90210305/QV+Systems+Bug+Fix+Policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Bug Fix Policy </a> | <a href=\"https://qvsystems-new.release.page/Product\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Features & Improvements Release Notes </a>\nIf you'd like to find an answer yourself, please view our <a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">comprehensive documentation!</a>","translations":{"en-US":{"localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the QV Systems Support Hub!","sharedPortalName":"QV Systems Support Hub","announcementHeader":"Useful Links","announcementMessage":" [Service Status | https://status.quotevineapp.com/] | [Bug Fix Policy | https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/90210305/QV+Systems+Bug+Fix+Policy] | [Features & Improvements Release Notes | https://qvsystems-new.release.page/Product]\n\nIf you'd like to find an answer yourself, please view our [comprehensive documentation!| https://qvsystems.atlassian.net/wiki/spaces/QEKB/overview]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#008cc6","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4315f3ee-bf34-4569-bac6-be2872f7aaa9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTU3MWFiNy1jZDE5LTQ5MmItOTY3ZS1lODBiMDYyNzY5YTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzMTVmM2VlLWJmMzQtNDU2OS1iYWM2LWJlMjg3MmY3YWFhOSI6WyJyZWFkIl19LCJleHAiOjE3Mzk3MTk0NTEsIm5iZiI6MTczOTcxODg1MX0.PiuXTwoLpBNR-kZH3cO9VdmF5xpFHv_wQzExo2e8lNw&client=f5571ab7-cd19-492b-967e-e80b062769a2&height=300&mode=fit","bannerMediaApiFileId":"4315f3ee-bf34-4569-bac6-be2872f7aaa9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"tcsm","projectId":10038,"serviceDeskId":5,"name":"QV Systems Support","description":"\uD83D\uDC68‍\uD83D\uDCBB Raise a support request about any of our applications.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"138","name":"FC23 Feedback","descriptionHtml":"","callToAction":"FC23 Feedback","introHtml":"Spotted a system issue using the product? Let us know and we will get this fixed!","icon":10499,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[42],"key":""},{"id":"60","name":"I need assistance","descriptionHtml":"","callToAction":"I need assistance","introHtml":"Need help with configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[42],"key":""},{"id":"61","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about user licensing (including increasing or decreasing user licences) or billing.","icon":10536,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[42],"key":""},{"id":"63","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[42],"key":""},{"id":"101","name":"Report System Issues","descriptionHtml":"<a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/90210305/QV+Systems+Bug+Fix+Policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please read our bug fix policy before logging your issue </a>","callToAction":"Report System Issues","introHtml":"Spotted a system issue? Let us know and we will get this fixed!","icon":10545,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[42],"key":""},{"id":"83","name":"Suggest a new feature","descriptionHtml":"<a href=\"https://qvsystems.atlassian.net/wiki/spaces/QEKB/pages/60358982/Logging+an+issue+with+QV+Systems\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click here to correctly impact assess your issue </a>","callToAction":"Suggest a new feature","introHtml":"Is there something we could be doing better? Or do you need a feature to support your processes?","icon":10550,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[42],"key":""},{"id":"103","name":"Change Request","descriptionHtml":"Only use this form if you are instructed to do so by QV Systems","callToAction":"Change Request","introHtml":"QV Systems request for change - Projects","icon":10532,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"109","name":"Customer Feedback","descriptionHtml":"","callToAction":"Customer Feedback","introHtml":"Feedback form","icon":10550,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"64","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"140","name":"zCP Trial Feedback","descriptionHtml":"Thank you for contributing to the development of our new CP product. Please provide detailed information about any bugs you've come across and any suggestions you have for making the product even better.\nBugs: > Please describe the bug or issue you encountered in as much detail as possible. > What were you doing when the bug occurred? Were you performing a specific action or using a particular feature?\nSuggested Improvements: > Are there specific features you believe could be improved for a better user experience? > What changes or additions would you suggest to enhance these features?","callToAction":"zCP Trial Feedback","introHtml":"Spotted something using this product? Let us know and we will get this fixed!","icon":10525,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""}],"reqGroups":[{"id":42,"name":"All"}],"orderMapping":{"39":[60,83],"42":[60,101,61,83,63,138],"41":[101,60],"38":[101,60,83,63,61],"27":[83,60,61,63]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b00fa89-d816-3920-ba5b-53cb65588960","appLinkName":"System Confluence","appLinkUrl":"https://qvsystems.atlassian.net/wiki","spaceKey":"QEKB","spaceName":"QV External Knowledge Base","spaceUrl":"https://qvsystems.atlassian.net/wiki/spaces/QEKB","isServer":false},"labels":[],"projectKey":"TCSM","serviceDeskId":5,"kbLinkDomainURLs":["https://qvsystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCSM","userLanguageHeader":"Notifications","userLanguageMessageWiki":"","defaultLanguageHeader":"Notifications","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTU3MWFiNy1jZDE5LTQ5MmItOTY3ZS1lODBiMDYyNzY5YTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzk3MjAwNTEsIm5iZiI6MTczOTcxODg1MX0.tC_bcYuiENiqg1QomVdXi16n88FSELQaIUZSqM8l7d4","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"f5571ab7-cd19-492b-967e-e80b062769a2","tokenDurationInMins":20}},"reqCreate":{"id":63,"projectId":10038,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"Don't see what you're looking for? Select this option and we'll help you out.","instructions":"","icon":10549,"iconUrl":"https://qvsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10135","label":"3rd Party Integrations ","selected":false,"children":[]},{"value":"10136","label":"API","selected":false,"children":[]},{"value":"10191","label":"Customer Portal","selected":false,"children":[]},{"value":"10137","label":"Insight (Data Reporting)","selected":false,"children":[]},{"value":"10192","label":"Origination Portal","selected":false,"children":[]},{"value":"10132","label":"QV Accelerate (Quotevineapp)","selected":false,"children":[]},{"value":"10133","label":"QV Apply (Online Proposals)","selected":false,"children":[]},{"value":"10134","label":"QV Pay","selected":false,"children":[]},{"value":"10138","label":"Radia","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/63","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/63","calendarParams":{"firstDay":1,"date":"2025-02-16T15:14:11+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b00fa89-d816-3920-ba5b-53cb65588960","appLinkName":"System Confluence","appLinkUrl":"https://qvsystems.atlassian.net/wiki","spaceKey":"QEKB","spaceName":"QV External Knowledge Base","spaceUrl":"https://qvsystems.atlassian.net/wiki/spaces/QEKB","isServer":false},"labels":[],"projectKey":"TCSM","serviceDeskId":5,"kbLinkDomainURLs":["https://qvsystems.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTU3MWFiNy1jZDE5LTQ5MmItOTY3ZS1lODBiMDYyNzY5YTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzk3MjAwNTEsIm5iZiI6MTczOTcxODg1MX0.tC_bcYuiENiqg1QomVdXi16n88FSELQaIUZSqM8l7d4","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"f5571ab7-cd19-492b-967e-e80b062769a2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fqvsystems.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmYjI2NzZjMGIwNTZlYTYyODQ2ZmUxNTg4MjZlZjAxMzk4Mjg2ZDFkOTc4MmZkNWY0MzczODUzOGI1YzNkMWE1IiwiaXNzIjoiODBmMDMzYmYtZWQxZi0zOTg1LTg0YzctMTMxMTFmMDUyYzIxIiwiY29udGV4dCI6e30sImV4cCI6MTczOTcxOTc1MSwiaWF0IjoxNzM5NzE4ODUxfQ.zpAE3aXZbopP9tjwIKxjelTFTO84TgedZEmUnXtNEeQ\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjgwZjAzM2JmLWVkMWYtMzk4NS04NGM3LTEzMTExZjA1MmMyMSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcXZzeXN0ZW1zLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3F2c3lzdGVtcy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJUQ1NNIiwiaWQiOiIxMDAzOCJ9fX0sImV4cCI6MTczOTcxOTc1MSwiaWF0IjoxNzM5NzE4ODUxfQ.8VBkMUO1LVPMHhklIW0fqg1Q8wflwvi_O3u6Dv5742g\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://qvsystems.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://qvsystems.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TCSM\\\",\\\"id\\\":\\\"10038\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TCSM\\\",\\\"project.id\\\":\\\"10038\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"63\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://qvsystems.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}