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Direct Debit Payments

Direct Debit Payments

Owned by Alom Hussain (Unlicensed)
Last updated: Sept 06, 2022 by Matt Sullivan (Unlicensed)
3 min read

Direct Debit Mandate Details

Note: In order for payment to be taken by Direct Debit, a mandate must exist on the relationship for which you want to collect payments.

A mandate that is stored against a relationship can then selected on any contracts that the are linked to that relationship, and so payments can then be collected by Direct Debit against that contract and any ad-hoc invoices.

Once you have a mandate signed and set up with your payment provider, you can enter the details on the relationship. 

To enter the mandate details, click the Edit Pencil on an existing Relationship and scroll to the ‘Direct Debit Mandates’ dropdown and expand this. Then click ‘Add Mandate’:

The following page will be displayed:

Within the mandate details, there are a number of fields to complete:

Mandate - this is the Direct Debit Mandate that has been set up with your provider

Status - Available when the mandate is created through our integration with GoCardless. Otherwise set to 'Active'

Scheme - The Direct Debit scheme - should be set to 'bacs'

Reference - Your internal reference for the mandate

Next Possible Charge Date - The earliest charge date the mandate is available for.

Payments Require Approval - Available when the mandate is created through our integration with GoCardless. Otherwise remains unchecked.

Active - A flag to set the mandate as active or deactivate. 

Once you have entered the Mandate details, click 'Save' and you will be returned to the Relationship page. The mandate is now available for use on a contract created for the same relationship.

Adding a Mandate to a Contract

To set a contract to have direct debit payments collected, a mandate must exist on the relationship that holds the contract.

Assuming a mandate exists, then the following can be set on the contract:

Mandate - a select list of the available active mandates held for the relationship

Payment Method - If set to 'Direct Debit', the regular contract payments (after the first payment) will be processed for collection by Direct Debit

First Payment Method - If set to 'Direct Debit', the first contract payment will be processed for collection by Direct Debit

Direct Debit Payments

Any contract may have Direct Debit payments activated once the relationship has an Active mandate. The first payment will be scheduled upon save of any scheduled payment. Subsequent payments are scheduled automatically. 

Note: Direct Debit payments can only be taken for scheduled payments due on or after the mandate's next possible charge date.

Scheduled payments will continue to be taken automatically so long as there is a valid Active mandate. Once a payment has been triggered for collection by direct debit, it will show on the Contracts screen with the current status. Direct Debit payments are always directly linked to a scheduled contract payment. 

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